Subject: English Language Test - karishma Garga
From: karishma Garga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 08:37:48 -0400

| | Foreign Language Screening Test

Name | karishma Garga    /  (91) 8698429772    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sara,

Warm greetings from babyshop.com

This is in regards to your order which you have placed we have observed that the address you have updated seems to be incorrect and our delivery person tried to contact you regarding the same, but there was no response.

We kindly request you to please share your correct address by responding to the same mail so that our delivery executive can hand over the parcel to you at your correct address.

We highly regret the delay.

Should you have more queries, feel free to reach out to us via our in-app support. We are available 24/7 for your support.

Regards,
Karishma
Customer support at babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

A warm greeting for the day.

This is in regards to the complaint which you have raised we highly apologize for the inconvenience you had to face we understand your concern.

We are definitely concerned about a service failure. Rest assured, necessary steps will be taken to avoid such instance

We would like to inform you that we have gone ahead and credited the discount coupon in your account which will be reflected in your account in the next 24 hours and you can use it on your next shopping, and as you are a loyal customer we have also gone ahead and added the loyalty points in your account which will help you to receive a cashback on your next shopping.

Should you have more queries, feel free to reach out to us via our in-app support. We are available 24/7 for your support.

Regards,
Karishma
Customer Support

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