Subject: Tech Support Candidate - Vikas Kumar
From: Vikas Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 08:34:43 -0400

| | Tech Support Test

Name | Vikas Kumar
E-mail | [email-masked]
Phone Number | (+91) 7387240726
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Haryana
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Salesforce admin

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant technologies | Support engineer | 18th Aug 2021 | 30,000
Previous Employer 1 | Tech Mahindra | Advisor | 1st Nov 2019 | 25,000
Previous Employer 2 | Salebuild | Advisor | 1st Feb 2019 | 15,000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all I will check my internet connection.
2. Then I will check the error message of the website.
3. Then I will check if there are any Ad blockers.
4 I will check if I have access to the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth on phone.
2. Switch on Bluetooth speaker as well.
3. Then go bluetooth settings in phone.
4. Search for bluetooth speaker name in phone.
5. Click on the name of the bluetooth speaker and then pair the device.
6. Then start playing songs as it is connected now.

What according to you makes you a good candidate for customer service or technical support job? | I am good in communication as I have worked in international Bpo. I am confident that I acn learn new things quickly.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |