Subject: Tech Support Candidate - Akshay Kumar Tiwari
From: Akshay Kumar Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 08:32:10 -0400

| | Tech Support Test

Name | Akshay Kumar Tiwari
E-mail | [email-masked]
Phone Number | (91) 6396768154
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gujrat
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we have to change check the following things
1)Restart The computer.
2)Make sure the internet  connection  works.
3)Check if the website is down  for Everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps are:
1) Swipe down  from  the top of the screen.
2)Touch  and hold Bluetooth.
3)Tap Pair new device.  If you don't find  pair new device  , check  under available devices or tap more Refresh.
4)Tap the name  of the Bluetooth  device  you want  to pair with your device.
5) Follow  any on- screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Tendency to be friendly, Approachable, Tendency  to strive for perfection,Stability,Reliability
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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