Subject: English Language Test - Ankita Maind
From: Ankita Maind <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 08:30:25 -0400

Foreign Language
Screening Test

Name

Ankita
Maind     /  (91) 9765368627    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear mam,

We're having some trouble with finding out your current location.You may have
noticed that  you are sending wrong address. So that why we are unable to reach
you . It has, however, been returned to our store.

Please check your address. We have, however, sent the order to your address and
will be delivered within three days.

Customer service

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Abdul.

It has come to my attention that you weren't fully satisfied with the purchase
of your TV cabinet from last week.

I'm sorry that the product didn't meet your expectations, as Homebox always
strive for best customer experience.

In order to make things right I'd like to propose two solutions:

1. Full refund

2 . Replace the product with something more suitable.

All that you have to do is inform me what suits you best and leave the rest up
to me

You sincerely,

Homebox team