Subject: Tech Support Candidate - Naved Alam
From: Naved Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 08:26:22 -0400

| | Tech Support Test

Name | Naved Alam
E-mail | [email-masked]
Phone Number | (+91) 7042239809
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | E 162 A Radha kunj brij vihar gzb up 201011
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I try to check my internet connection and I'll reboot my router and modem then I closed my chrome and reboot my pc and try to fix my network issues, also check for malwares. These might get solved the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open bluetooth of speaker.
2. Open bluetooth of phone.
3. Search for bluetooth device in bluetooth section.
4. Then I paired my device to the speaker.

What according to you makes you a good candidate for customer service or technical support job? | Customer First is a mantra for any Organisation to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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