Subject: Tech Support Candidate - Sakshi Yadav
From: Sakshi Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 08:12:33 -0400

| | Tech Support Test

Name | Sakshi Yadav
E-mail | [email-masked]
Phone Number | (121001) 8920856599
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NIT Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check the website address carefully.
2) check the internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Turn On the Bluetooth connection of the device
2) Turn on the mobile's bluetooth.
3) Wait untill the mobile find the Bluetooth device
4) when the device found pair it with the Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | I'm confident to talk to people. If I have the knowledge then I can solve their problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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