Subject: Tech Support Candidate - Fardil Rahman
From: Fardil Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 08:11:17 -0400

Tech Support
Test

Name

Fardil
Rahman

E-mail

[email-masked]

Phone Number

(70020) 28392

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Teleperforma

CSE

2020

17000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Step1. I will check the ISP CONNECTION.

Step 2. I will check the router and will restart it.

Step 3. If above steps are alright then I will check the google.com

Step 4.If google is working but still www.ndtv.com is not accessible

Step 5. I will Launch another browser, like Internet Explorer, and try to open
the site.

Step 6. If the site opena in another browser then I will clean the cookies and
cache of google browser

Step 7. I will open the menu panel of google and clean all the history and
recent history and reopen the browser.

Step 8. I will enter www.ndtv.com and its accessible now . Problem solved

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1.Swipe down from the top of the
screen.

Step2.Touch and hold Bluetooth .

Step 3.Tap Pair new device. If you don't find Pair new device, check under
"Available devices" or tap More Refresh.

Step4. Tap the name of the Bluetooth device you want to pair with your
device.

Step5. After finding the required device click on pair match the pairing
code.

Step6. Once pairing is done the bluetooth speaker is connected to my mobile
phone

What according to you makes you a good candidate
for customer service or technical support job?

Its all
about my attitude in addition to my academic qualification, like one  should be
soft spoken, good listener, problem solver, helpful, team builder and know how
to engage the people well. And I think I have the all the qualities to help the
organisation for better growth as well as help myself to learn more from the
organisation.Moreover my previous experience will allow me to deliver better
performance in this field and with my positive attitude and thoughts I think I
will be perfectly fit for this role

On a scale of 1 - 5
please rate your fluency in spoken English

5