Subject: Tech Support Candidate - Saraswati Sharma
From: Saraswati Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 08:10:53 -0400

Tech Support
Test

Name

Saraswati
Sharma

E-mail

[email-masked]

Phone Number

(91) 9368558977

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Meerut

Which best describes your Technical
Support capabilities

I don't have experience or skills for
Technical Support

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Na

Previous
Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. First of all Check Internet connectivity.

2. Check our browser is updated or not.

3. Reload the page.

4. Then check server side problem.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Mobile
bluetooth is ON.

2. Search the device name.

3. Connect the device.

What according to you makes you a
good candidate for customer service or technical support job?

Customer service

On a scale of 1 - 5
please rate your fluency in spoken English

3