Subject: Tech Support Candidate - Sudhanshu Dhiman
From: Sudhanshu Dhiman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 08:07:53 -0400

Tech Support
Test

Name

Sudhanshu
Dhiman

E-mail

[email-masked]

Phone Number

(284179) 7060818373

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Mussoorie

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers
& Audio
VoIP
Web development ,

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Na

Previous
Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First
case :

First i will  open  www.ndtv .com  if it show any error i will open different
websites in new tab like www.facebook.com  if Facebook  open then there is
problem with ndtv website server

Second case:

If Facebook is also not opening then i will check network that my computer is
connected with internet or not if it is not connected then i will take help of
troubleshooting which come inside the connections down below at side in the
computer   after troubleshooting  if it connect  then we can open if not then
we will move on towards  third case

Third case:

check the wiring which is connected to computer that they are loose , remove or
cut

If they are  then fix it and try  if it work  we can stop here if not then we
will move for fourth case

Fourth case:

if the wiring is all right then we have to chech wether Port of the computer is
all right or not if not   we have to replace it

Fifth case:

if all of these thing are fine and working properly then there will be problem
from the network provider side  contact network provider

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

First power on the bluetooth speaker and then open bluetooth of
phone then search the speaker  when you will get the speaker name on your
mobile pair with it  thats how bluetooth speaker will connect

What
according to you makes you a good candidate for customer service or technical
support job?

I have good knowledge of technical field as  i
can solve problems in less time with accuracy as   iam familier with everybody

On a scale of 1 - 5 please rate your fluency in
spoken English

4