Subject: Tech Support Candidate - Sunny Raj
From: Sunny Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 08:05:58 -0400

Tech Support
Test

Name

Sunny
Raj

E-mail

[email-masked]

Phone Number

(+91) 7530880249

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New delhi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Na

Na

Previous Employer 1

Amazon development center
india

Level 2 customer excutive in technical support

31 dec 2020

20,000/-

Previous Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First i
will check the wifi or ethernet wire is connected if it is connected then second
step i will check the internet if its working or the speed of internet check the
router

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First turn on the speaker

Second switch the speaker mode to bluetooth

Third turn on the bluetooth on phone

Fourth search for bluetooth device

Fifth tap on the bluetooth speaker name and taouch pair

What
according to you makes you a good candidate for customer service or technical
support job?

More importantly how we solve customer issue and
how easily we can connect to him

On a scale of 1 - 5
please rate your fluency in spoken English

3