Subject: English Language Test - Subarno Singha
From: Subarno Singha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 08:03:13 -0400

| | Foreign Language Screening Test

Name | Subarno Singha    /  (+91) 8972535901    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir, hope you are doing good
From the query raised , i got to know that you are trying to check the status of the order. So regarding this as i checked the order was shipped from our end and the courier partner tried to reach you but i seems like the address given from your end is wrong. The solution for this is either you contact the courier partner whose information is forwarded to you. Or can cancel the order and place a new one with a correct address.
If there’s anything else that requires immediate assistance, please feel free to reach us
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir

Hope you are doing great.

Thanks for reaching out to us . We completely understand how inconvenient this could be when the order is not delivered as per our expectations. Please be assured i would be happy to help you. As i checked replacement option is available , iam forwarding your concern to the team and initiating a replacement for you.
If there’s anything else that requires immediate assistance, please feel free to reach us.
Thank you.

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