Subject: Tech Support Candidate - Arjun Singh
From: Arjun Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:59:56 -0400

| | Tech Support Test

Name | Arjun Singh
E-mail | [email-masked]
Phone Number | (+91) 7024937371
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | CCE & QA | 03/09/2019 | 15k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In order to resolve this error:
1. Open a new tab and check to see if you can load another website.
2. Launch another browser, like Internet Explorer, and try to open the site which wasn't responding.
3. Check for any foreign extension which may blocking the response from the ndtv's server side.
4. Clear "Cookies and Cache" memory of the browser and then run again.
5. If problem still exists then check time and zone of the system and strive to sync with the exact time.
6. If problem still occurred then advice user to clear the browsing data and relaunch the browser.
7. At last if problem still there then user may dispute this problem to the respective authorities of host(i.e. ndtv in this case).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn ON the bluetooth device/speaker.
2.Now after turning ON the device go to your mobile settings and search for device connections/bluetooth.
3.Now turn ON the Bluetooth of your mobile phone.
4.In the same segment you can see option as "Available device" tap on the same.
5.Now from the list of the available devices you can select your Bluetooth speaker/device, tap on the desired name of your device and it may take fraction of seconds to establish connectivity with your end device.
6.Now your device will be connected successfully, if not then try to troubleshoot the problem which may occur.

What according to you makes you a good candidate for customer service or technical support job? | As per my perspective, any candidate who's having any educational background from any of the technical courses can handle this job with ease as they already been with these circumstances any they having experience in resolving some of the issue occurred infront of them. As per my understanding here technical knowledge plays most of the role and if any candidate having experience of BPO then it'll be much easier for them to handle the situation from their prior experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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