Subject: Tech Support Candidate - Vanitha C
From: Vanitha C <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:56:54 -0400

| | Tech Support Test

Name | Vanitha C
E-mail | [email-masked]
Phone Number | (+91) 6360421416
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bangalore Rural
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Business development

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We have to troubleshoot the problem step by steps:
1.whether internet is in working condition or not
2.where the website is blocked by ISP or not
3.check the website whether its not working or working .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.place Bluetooth device in pairing mode
2.in the mobile it display some pairing confirmation . If we click on pair it will be paired with Bluetooth speaker.
*on the mobile, go for settings app
*select the Bluetooth option in that
*if the Bluetooth is on then the Bluetooth switch will be green .
*then we have to go for other devices because to check whether the Bluetooth speaker is paired with mobile or not.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customers and willingness to help someone by providing the correct resolution or information.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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