Subject: English Language Test - Prachi Srivastava
From: Prachi Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:50:09 -0400

| | Foreign Language Screening Test

Name | Prachi Srivastava    /  (91) 8448611759    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir we had delivered your order to the courier company the same day when the order was placed by you. After looking into your matter , the delaying of the order is because your address is wrong as per the courier that&#039;s why the order hasn&#039;t delivered to you yet.
We&#039;re extremely sorry for this inconvenience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir, the cabinet was delivered to you last week . Now it&#039;s almost 7 days we can&#039;t replace or pay your money back.  we can&#039;t replace your product after a week. We had a policy that our customers can check their product in front of the delivery boy and can pay money after having full satisfaction that their product is ok. Now it&#039;s too late and it&#039;s against our policy.

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