Subject: Tech Support Candidate - Shahnawaj Ahmad
From: Shahnawaj Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:48:20 -0400

| | Tech Support Test

Name | Shahnawaj Ahmad
E-mail | [email-masked]
Phone Number | (91) 7011869434
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jharkhand
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Jai maa durga construction | Site engineer | 20/07/2020 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We have to understand the problem first, then after resolve the issue

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Fistly on bluetooth of mobile and then on the bluetooth speaker then after search the speaker name on the mobile then pair it after pairing done the device will get connected
What according to you makes you a good candidate for customer service or technical support job? | Because i have done technical support work as a  samsung technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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