Subject: Tech Support Candidate - Shiwani Yadav
From: Shiwani Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:48:14 -0400

| | Tech Support Test

Name | Shiwani Yadav
E-mail | [email-masked]
Phone Number | (97294) 51339
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will check my internet connection if network is good than i will refresh the page of website.
If in site show again error i will close all the other site and than try to open again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Start the bluetooth speaker.
Open the bluetooth in your mobile.
Tap pair new device. If you cant find any device tap to refresh.
After that tap the name of bluetooth device you want to pair with your device.
When your phone and bluetooth device are connected the device shown as connected.

What according to you makes you a good candidate for customer service or technical support job? | I am fresher so i have not experience in customer service or technical support. But according to me candidate is passionate about their work. Candidate should punctual for work and honest is more important and ethical mannered.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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