Subject: Tech Support Candidate - Bhupinder Singh
From: Bhupinder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:42:53 -0400

| | Tech Support Test

Name | Bhupinder Singh
E-mail | [email-masked]
Phone Number | (+91) 6283937956
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Punjab
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Comm world technologies | Technical support engineer | June | 34000
Previous Employer 2 | Politechnic college | Lecture | September | 15600

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Many basic problems can be solved simply by restarting your device. this clears caches and forces the device to re-load the program or web page you may be having issue with rather than use something that may be partially wrong.

2.Open your browser In the address bar at the top type in google.com  then push Enter or Return. Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search. Make sure search results load properly. If searching doesn't work then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding. How to Fix My Internet ConnectionLearn how to troubleshoot Internet connectivity issues for any device you have that are struggling to access the Internet. My Internet Doesn't Work

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under Available devices or tap More Refresh.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | While working in this position, I've learned a lot about customers' needs and demanded customer service skills.   the skills that are great communication skills, ability to listen, patience, problem-solving, etc.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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