Subject: Tech Support Candidate - Wajid Khan
From: Wajid Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:40:48 -0400

| | Tech Support Test

Name | Wajid Khan
E-mail | [email-masked]
Phone Number | (+91) 7580965095
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida-60
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | Ba | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my internet connection first if it is OK then I will clear cache from my browser if still the issue exist then I will try to restart my computer laptop whatever the device I am using and then I will troubleshoot my network settings and I hope this would work and I will get over the trouble

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First step is to open bluetooth setting then I will tap on the option pair new devices then I will select my desired device which I need to pair .then allow the secure connection to get paired
What according to you makes you a good candidate for customer service or technical support job? | I am having good listening as well as speaking skills and I  am  going through windows and Android for last 10 years, even I am a BTech with computer science stream degree holder
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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