Subject: Tech Support Candidate - Sushant Choudhary
From: Sushant Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:36:23 -0400

| | Tech Support Test

Name | Sushant Choudhary
E-mail | [email-masked]
Phone Number | (+91) 9599168233
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vaishali, Ghaziabad, Uttar Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | NTT Data | Helpdesk Associate | 23rd July 2021 | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would first check the internet connection
Then would refresh the page making sure that JavaScript and Cookies are enabled.
Clear the cache and cookies.
Will make sure the web browser is up to date then would restart your web browser
Then will try a different web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable bluetooth speaker for pairing mode
Go to settings
In search field type bluetooth
Turn bluetooth on for your phone
Look for available devices
Click the device name of your bluetooth speakers

What according to you makes you a good candidate for customer service or technical support job? | I have already been working with technical support previously as well as I make sure the issue gets fixed as being a user as well I can feel how it's like when you are stuck at something and can't get your work done.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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