Subject: Tech Support Candidate - Bhavana Srivastava Bhavana
From: Bhavana Srivastava Bhavana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:36:03 -0400

Tech Support
Test

Name

Bhavana
Srivastava Bhavana

E-mail

[email-masked]

Phone Number

(91) 8127752070

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

LUCKNOW

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Na

Previous
Employer 2

Na

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Starting from checking the network connectivity
for instance if I have lan connection then I would first check if it's working
fine. In addition to that I will figure out if the website that I have entered
in the search engine is correct or not. If still unresolved I will check if I am
a valid authorised accessor because some websites do require you to be
authorised user to access the information. There might be a possibility that the
particular website is down or the portal is currently undergoing some changes so
that might also restrict access.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

You need to
first switch on the speaker. Next you need to pair the speaker with your mobile
phone. For that you need to go to the settings of your phone and select the
option bluetooth and then you need to turn on the bluetooth. After that you need
to scan and look for devices that you can pair with. Select the speaker with the
particular name you wish to connect with. And you are all set to go

What
according to you makes you a good candidate for customer service or technical
support job?

According to me someone who is a good listener
and a great problem solver can definitely be a  good candidate for customer
service and as far as techincal support job is concerned you need to have those
hard skills on your tips and ready to grasp and learn any new technologies
coming up with pace.

On a scale of 1 - 5 please rate your
fluency in spoken English

5