Subject: English Language Test - Ashish Mandal
From: Ashish Mandal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:32:51 -0400

| | Foreign Language Screening Test

Name | Ashish Mandal    /  (7011915621) 8744028684    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From- ash7296.babyshop
To- xyz
cc-
Subject-status of the order(handbag)
Hi sir,
we apologise for the inconvenience caused related to the delivery of your purchased item(handbag) which was ordered on 28/9/20.
As per our tracking details and data  the delivery address provide by you was not correct or insufficient by which the delivery person couldn&#039;t reach you.
So in the next attempt please guide the delivery person or you can update your address  correctly,i will suggest you Mr xyz to put your complete address with a landmark which will be easier to deliver and you will not face any kind of issue related to address.

Thanks and regards
Ashish
(guest experience manager)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,
Mr Abdul
We are very sorry and apologise for the inconvenience caused to you.
As per you complaint (scratches on the TV cabinet)were there after the installation process.
So don&#039;t worry we are here to help you, tomorrow we will schedule a time as per you in which technician will arrive to your place and after the validation your item will be replaced.
And somehow  if it didn&#039;t get replaced within 3 days you full amount will be refunded back to your payment source(TAT-7 days).
So i will request you to acknowledge us as per our given details,we will get back to you in no time.
Thanks and regards
Ashish

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