Subject: English Language Test - Soni Bharty
From: Soni Bharty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:25:44 -0400

Foreign Language
Screening Test

Name

Soni
Bharty    /  (+91) 8789167419    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thanks for your response and I can understand your situation and I know that you
are curious about your order.

As per the data, when the courier had been delivered then the address was not
found. So, the courier has been cancelled and returned to the outlet. So, you
have to reorder it with correct address.

Thank you. I hope, it will help you. If there is any doubt then please feel free
to contact us. Have a nice day!

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Customer,

Greetings of the day!

I can understand your concern about the product. Please send me a clip of the
product and also attach a copy of the purchase bill. So that, we can verify it
and after that we can take decision about this product.

If any doubt, please feel free to contact with us. Have a nice day!