Subject: English Language Test - Kritika Tiwari
From: Kritika Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:24:14 -0400

Foreign Language
Screening Test

Name

Kritika
Tiwari    /  (91) 9958367963    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello customer

Thank you for contacting us. We've just received your message, and we'll get
back to you with an answer in 24 hours.

For your information, your support ticket number is #123456.

Please use it in all future correspondence so we can assist you quickly.

Expect us back soon,

Team baby shop.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer

Thank you for your message. I'm so sorry to hear that you've had such a poor
experience with and

Your satisfaction is always our number one priority.

I want to say that I haven't been indifferent to your problem and am personally
addressing it. I'll get back to you with more information as soon as the problem
is solved.

Thank you,

Xyz brand.