Subject: Tech Support Candidate - nishant yadav
From: nishant yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:23:30 -0400

| | Tech Support Test

Name | nishant yadav
E-mail | [email-masked]
Phone Number | (98181) 58029
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nangloi new delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RTDS | Cloud telephonic engineer | 27th sept | 25000+ incentives
Previous Employer 1 | Hcl | Tech support | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- try to refresh the webpage
2-clear cache and cookies
3- make sure web browser is upto date
4- try a different web browser
5-Restart web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable Bluetooth and mobile Bluetooth in some case we need to hold speaker Bluetooth switch to get it paired to the mobile device and you can search in mobile Bluetooth the name of speaker and click on it to get paired.
What according to you makes you a good candidate for customer service or technical support job? | As according to me i am a good listener thats the best way a technical support can understand a customer query well and i have good communication skills that is the key point to interact with customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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