Subject: Tech Support Candidate - Kartikey Shrivastava
From: Kartikey Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:22:16 -0400

Tech Support
Test

Name

Kartikey
Shrivastava

E-mail

[email-masked]

Phone Number

(+91) 8272820494

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida sector 58

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
Office 365, Exchange etc.

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Yware technologies pvt Ltd

L1 support executive

17 Nov
2020

19500

Previous Employer 1

TechMahindra

L1 support
associate

10 aug 2021

22500

Previous Employer 2

NA

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First of
all I’ll check whether my Internet is connected and is working, I’ll cross
check my cable connections. Will try to open on any other preinstalled browser
(as NDTV requires some adobe flash libraries) if the issue is still not resolved
then will inspect based on the error specifically.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1 turn on
Bluetooth on from,

2 turn on speaker and press the connection button (mode (in non branded
speakers), Bluetooth (on JBL BOSE and Sony)or WiFi typ icon (in sennheiser,
behringer and F&D).

3 wait till the speaker name is visible on your mobile’s Bluetooth device list
(available under Bluetooth settings of the phone)

4 tap on your speaker name from your phone and speaker is
connected.

What according to you makes you a good candidate
for customer service or technical support job?

I have
already worked as customer support executive and I try to resolve the
customer’s query as if it is my own query and try to satisfy the customer to
the fullest.

On a scale of 1 - 5 please rate your fluency in
spoken English

4