Subject: Tech Support Candidate - Shivam Ahuja
From: Shivam Ahuja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:22:12 -0400

| | Tech Support Test

Name | Shivam Ahuja
E-mail | [email-masked]
Phone Number | (0) 9991177760
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Trident | Associate Technical Consultant | Presently working there |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly figure out the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth of the speaker and then in your phone open settings then bluetooth then available devices and then the name of the speaker will be displayed here and click on it.
What according to you makes you a good candidate for customer service or technical support job? | Good knowledge about customer support and knows ways to tackle customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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