Subject: English Language Test - Kunal Khurana
From: Kunal Khurana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:21:29 -0400

| | Foreign Language Screening Test

Name | Kunal Khurana    /  (91) 8882168728    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Ma’am first of all I would like to apologise for the inconvenience your facing .Ma’am I would like to inform you that our order is either courier company .As the delivery boy went to the same address which was mentioned on the box and he found that address is wrong .so he took it back .kindly provide us the accurate address so that we can resent your order .
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr.Abdul , I got your concern ,I’m so sorry for the inconvenience you had faced .Sir as per our policy we don’t replace things after installation but the best thing I can do is I can give you a coupon which will be having 500₹ off on next shopping.This is the beat deal I can offer to you sir .
Thank you

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