Subject: English Language Test - Sakshi Srivastava
From: Sakshi Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:19:29 -0400

| | Foreign Language Screening Test

Name | Sakshi Srivastava    /  (91) 9643354280    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We sincerely apologize for the inconvenience caused to you.
We would like to inform you that your order has been shipped however our courier team is unable to find/locate your address. We would request you to kindly share your delivery address once again so that we can assist you at the earliest.

We appreciate your time and patience.

Regards
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We sincerely apologize for the inconvenience caused to you.

We understand that after the installation you have found that cabinet has too many scratches on it.I would request you to kindly share us the snapshot of the cabinet (highlighting the scratches) so that we can provide you the solution at the earliest.

We sincerely appreciate your time and patience.

Regards
Team Homebox

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