Subject: Tech Support Candidate - MD Amjad
From: MD Amjad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:17:38 -0400

| | Tech Support Test

Name | MD Amjad
E-mail | [email-masked]
Phone Number | (91) 8527849192
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sagarpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Softwill | Sales associate | November 2020 | 35000
Previous Employer 1 | Quantm ltd | Sales associate | Oct 2018 | 35000
Previous Employer 2 | Tech Matrix | Tech sales | Aug 2017 | 28000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart the Device. Many basic problem can be solve simply restarting the device

2 Make Sure the internet connection Works.

3 Check the website is down for Everybody or just me.

4 Open a new tab and check to see if you can load another wedsite like yahoo.com.
If you can open another site. Try clearing the history And load the website.

If you can't open another website

5 launch another browser, like Internet Explorer, and try opening the website you were having problem with.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 First go to setting
2 Tap the Bluetooth option
3 Turn on bluetooth
4 A list of available device will appear.
5  If your speaker is not lsted, press the button on your speaker that is discoverable it's offen a butten with blutooth symbol on it.
6 On your mobile select your speaker. It should have the speaker's brand name listed.

That's it your are connected.

As your device is paired. We wan't need to go through this set up again. Just make sure your speaker is on
, and mobile Bluetooth is also on.

What according to you makes you a good candidate for customer service or technical support job?

I like making connection with my customers and putting myself in there situations. It can be a very humbiling experience
, and it make me appreciate even more what I can do for them and that I am there to help. In thr 4 year i 've in customer servicev. I've discover tgat one of my favorite things is to learing about people and i also love to help my customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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