Subject: Fwd: Tech Support Candidate - Amrt Prasoon
From: HR Livesalesman <[email-masked]>
To: Darpan Arora <[email-masked]>
Date: Mon, 23 Aug 2021 01:32:15 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 23, 2021, at 12:59 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Amrt Prasoon 
E-mail 	[email-masked] 
Phone Number 	(0120) 9540040408 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Noida 62 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Na 	Na 	Na 	Na 
Previous Employer 1 	Din Engineering 	Sr Tech Consultant 	02/10/20 	44000 
Previous Employer 2 	Tech Mahindra 	Sr Tech support engineer 	24/08/2014 	30000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Check network connection 
Check firewall and proxy settings 
Check IP address in command prompt 
Ping ndtv.com and check how far the request goes 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on bluetooth on both devices 
Search for available devices on phone 
Select and pair the devices 
What according to you makes you a good candidate for customer service or technical support job? 	I have decent technical knowledge to troubleshoot issues. I am also very resourceful and can use my past experiences to troubleshoot issues. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5