Subject: FW: Arabic Language Test - Salem Algrbi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 23 Aug 2021 08:10:43 +0000

English is bad, won’t do

From: Salem Algrbi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 12 May 2021 at 7:04 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Arabic Language Test - Salem Algrbi

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Salem Algrbi    /  (0091) 8054040206    / [email-masked]<mailto:[email-masked]>
Whats your first language       Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear customer,
We appreciate that you have contact us and giving us the a chance to assist you. We sincerely regret the issue you encountered.

Regarding your order, it was shipped from our side on the exact date(......). We tried to reach your address but  given address was wrong so we request you to give us your correct address so that we can deliver your order.
thanks
Customers service.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear customer,
We appreciate that you have contact us and giving us the a chance to assist you. We sincerely regret the issue you encountered.
regarding to your issue we request you to send us a picture or short video of the  product.which will be sent to the appropriate team, who will set up a date to receive the product, return it to the store, and then provide you with an alternate product.
It was my pleasure to serve you.