Subject: Tech Support Candidate - Amrt Prasoon
From: Amrt Prasoon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 03:29:36 -0400

Tech Support
Test

Name

Amrt
Prasoon

E-mail

[email-masked]

Phone Number

(0120) 9540040408

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida 62

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
MacOS
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Na

Na

Previous Employer 1

Din Engineering

Sr Tech
Consultant

02/10/20

44000

Previous Employer 2

Tech Mahindra

Sr Tech support
engineer

24/08/2014

30000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check network connection

Check firewall and proxy settings

Check IP address in command prompt

Ping ndtv.com and check how far the request goes

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on
bluetooth on both devices

Search for available devices on phone

Select and pair the devices

What according to you makes you a
good candidate for customer service or technical support job?

I have decent technical knowledge to troubleshoot issues. I am
also very resourceful and can use my past experiences to troubleshoot
issues.

On a scale of 1 - 5 please rate your fluency in
spoken English

5