Subject: Tech Support Candidate - kunal kapoor
From: kunal kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 03:17:04 -0400

| | Tech Support Test

Name | kunal kapoor
E-mail | [email-masked]
Phone Number | (+91) 9996969929
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fujitsu india pvt ltd | L1 support engineer | nov2018 | 20000
Previous Employer 1 | isource infosystem infosys | L1 support engineer | feb2018 | 15000
Previous Employer 2 | sysnet global | hardware analsyst | feb2016 | 1000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Refresh the page
2 Java script should be enabled
3 cookies are enabled or not.
4 clear cache and cookies.
5 Web browser must be up to date.
6 Restart your web browser.
7 Try different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job? | What according to you makes you a good candidate for customer service or technical support job?
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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