Subject: English Language Test - Kriti Sharma
From: Kriti Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 22 Aug 2021 14:59:27 -0400

| | Foreign Language Screening Test

Name | Kriti Sharma    /  (110045) 8448443427    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hope you are doing well as you placed and order by today nad fortunately the delivery agent made an attempt to deliver it to you by today but somehow the address is not correct in the mentioned delivery address would request you to revert with the correct home address so that we can update and re-deliver it to you.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sending apologies i understand that it's disappointing to see such scretch on a new product which is just installed after a week and so, but if there was any kind of scretch or any damage noticed by the time they would suggest you not to install the cabinet but might be you are observing it too deep so don't worry we will send our executive to look into this as well for the refund there are some policies which we need to follow so once the inspection will be done we will proceed with the return or refund.
Thank you for sharing your concern and will surly get back to you soon.

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