Subject: English Language Test - Daniyal Husain
From: Daniyal Husain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 22 Aug 2021 00:15:01 -0400

| | Foreign Language Screening Test

Name | Daniyal Husain    /  (91) 7355076113    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello ma'am we received your message for checking up on an order that you placed we heard your problem and we are very sorry for your frustration, ma'am we looked in your order and found out what the problem was ,we shipped your order on the same day as when you ordered but the courier delivery guy was not able to find your address according to him you might have missed something in the address you provided , please send us your address on which we can send the order thank you for your time

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir we have received a complain about your TV cabinet from homebox
Sir we are very sorry for your frustration sir you can file a return or replace at our website only thank you for your time

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