Subject: English Language Test - Sanju Sathyan
From: Sanju Sathyan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Aug 2021 11:12:38 -0400

| | Foreign Language Screening Test

Name | Sanju Sathyan    /  (+91) 8512024948    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We want to inform you that our delivery executive to the provided address which he states that is incorrect.

We request you to provide the correct location so that we can deliver the product on your location.

Looking forward to your response.

Regards,
Sanju

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We are really sorry for the inconvenience caused by us and we will escalate this issue further, thank you for reaching out to us we are sending our excutive to replace the order.

As the compansation we are provide you free bluetooth speaker. We will provide you with our best service at the same time hope that this incident is not going to harm our relationship with you.

Regards,
Sanju

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