Subject: English Language Test - SUSHANT KUMAR
From: SUSHANT KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Aug 2021 10:44:12 -0400

| | Foreign Language Screening Test

Name | SUSHANT KUMAR    /  (+91) 9971097556    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir
we have gone through your problem and assures you will give the best way possible help and solution. we have checked with our team about your order the package was shipped same day as per your order but its seems there is some address issue where the package has to be delivered. we kindly to request you to please provide the correct address to our executive in the call back that is arranged for you from our side and also by an email . we are sorry for your inconvenience.
complaint number-123nccb00

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir
we have looked up-to your complained about your cabinet issue and we are also sorry for the inconvenience that you have faced. we are definitely looking up to help you and also also your issue as soon as possible. we have also generated a complaint number that is attached within this mail and we will also arrange an call for you so you can have a detailed discussion with our team and have a best way solution possible.
complaint number-123mxdk000h.

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