Subject: Fwd: English Language Test - Binu Zachariah
From: HR Livesalesman <[email-masked]>
To: Darpan Arora <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Sat, 21 Aug 2021 07:12:12 -0700 (MST)

Hi Darpan, 

Please check him for EPOS 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 21, 2021, at 4:32 PM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Binu Zachariah / (110049) 9315648227 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi XYZ, 

We understand the problem & sorry to hear that you are experiencing an issue with delivery of the items that was ordered by you on 18th August. 

This is to inform you that the courier agent tried to deliver the items at the address on 21st August but the address details provided From your end were wrong and the items are processed back at our stock. 

I request you to kindly update your new address in account information & we will proceed with the redelivery of the items as soon as possible. 

Kindly update the new address in account information of site login page. 

For further query kindly get in touch with the customer support or call us on toll free number 18000000. 

With Regards 
Customer Support Team 
Babyshop.com 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 

Thank You for contacting Homebox Customer support team. 

This is to inform you that refund of the purchased TV Cabinet is not possible due to the warranty policy of the item, applicable for all electronic items. 

So as per the above mentioned policy, we can arrange an executive to your home & change the TV Cabinet Set, If found any major defaults. 

So kindly confirm the same via mail or call customer Support Team, we will arrange an executive at your place within 24 hours & happy to resolve the issue. 

I hope the information provided by us is sufficient to cast out doubts & we will resolve the matter as soon as possible. 

For any further query call us on toll free number 18000000. 

With Regards 
Customer Support Team Homebox