Subject: English Language Test - Manisha Gupta
From: Manisha Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Aug 2021 08:41:36 -0400

| | Foreign Language Screening Test

Name | Manisha Gupta     /  (+91) 6239316620    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Sorry for the inconvenience that you are facing, as we checked the status, your product has been shipped by our end and our courier department tried to deliver your parcel but courier department found that the address which you are given is not appropriate. That's why Wishmaster was unable to deliver your product.
We will request you to kindly recheck your given address.
Thank you for your understanding and cooperation

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
We apologise  for inconvenience you are facing, we will try to resolve your problem and help you in better way.
Your complaint has been registered on our site.
Our resolution team will contact you within 24 to 48 hours.
Thank you for your understanding and patience.

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