Subject: English Language Test - Geetika Rusatgi
From: Geetika Rusatgi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Aug 2021 03:41:39 -0400

| | Foreign Language Screening Test

Name | Geetika Rusatgi    /  (91) 9582878983    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Rick,

I am sorry for the inconvenience that you have to face. But according to our records you address is wrong. I am requesting to you provide me your correct address so that you can receive your parcel as soon as Possible.

Regards,
Geetika Rustagi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I am sorry for the inconvenience that you have to face. We are giving you a refund in full today, and you may keep or discard the item you received in error, as you wish.
Unfortunately there is no procedure for sending replacements. Please re-order the product you wanted and we will ship it out promptly.
Regards
Geetika Rustagi

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