Subject: English Language Test - Anshuman Sood
From: Anshuman Sood <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Aug 2021 03:24:35 -0400

Foreign Language
Screening Test

Name

Anshuman
Sood    /  (62305) 66172    / [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hello sir/ mam

I'm extremely sorry for the inconvenience caused from our end in delivering your
courier....The main reason for the delay in the shipment of your courier is the
wrong address provided to the delivery partners....Can you please share the
accurate shipping address so that we can get your shipment delivered at the
earliest...

Regards

Anshuman

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
sir/ mam

First of all I'm extremely sorry for the inconvenience from our end....However I
need to confirm the details shared by you with our delivery partner as we
dispatch the orders in a proper working condition rather than providing
defective items...However I will confirm the status of your delivered order with
our production team and will get back to you at the earliest....

Regards

Anshuman