Subject: English Language Test - Kamya Dua
From: Kamya Dua <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Aug 2021 01:54:38 -0400

Foreign Language
Screening Test

Name

Kamya
Dua    /  (91) 7895000270    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Mrs. Garg

We got to know that your order which was booked on 16th Aug 21 was not delivered
yet delivery agent tried delivering the order but as per delivery partner
address was wrong .

I would request you to kindly share your alternative address .

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

Hello Mr. Abdul

We really appreciate your feedback ,I would request you to give us 24 hours we
will replace the TV CABINET within the period .

We appreciate your patience