Subject: English Language Test - Shubham Ratnamber
From: Shubham Ratnamber <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Aug 2021 00:36:05 -0400

Foreign Language
Screening Test

Name

Shubham
Ratnamber    /  (9667646027) 8400567379
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer,

I am very sorry for the mix-up about your order, the hand bag. The product was
shipped on time. It was, however, sent to a wrong address and then was sent back
to the store. This is because we are currently getting a lot of orders and have
therefore hired many people to do the parking to save on time. With the high
number, you can expect that such might happen. We are pretty sorry.

Please mention your correct address, We have now sent it to the right address,
and we expect it delivered not later than two days.

Thank you for understanding the matter and for your patience.

Regards

Online Store

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

I am very sorry to hear thiswith your TV cabinet.