Subject: English Language Test - Shivani Verma
From: Shivani Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Aug 2021 13:43:02 -0400

| | Foreign Language Screening Test

Name | Shivani Verma    /  (91) 9634397105    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Firstly mistake for customer but our responsibility customer satisfaction so I fully try customer need full fill nd order shipped the right address for customer.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Ofcourse I change the cabinet TV because customer complain for new TV cabinet too damage so our responsibility I change TV cabinet.... bcz customer satisfaction is must for me...

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