Subject: English Language Test - Shivam Soni
From: Shivam Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Aug 2021 13:07:42 -0400

| | Foreign Language Screening Test

Name | Shivam Soni    /  (91) 9013950036    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Welcome to Babyshop,

Mr. ABC , as we can check the status of your order , your order was shipped by us, and handed over to courier company same day when the order was placed. Tracking no. of the package is 123456788.

The courier tried to deliver the order as per your delivery address which you mentioned as "ABC" at the time of placing the order , but your address was wrong as per courier company.

We tried contacting you for the same, on your various mode for communication but couldn't reach you.

We would request you to check your postal address and send us correct details of your postal address cross checked by the courier company as wel, so that we can further process your order.

Regards
Shivam Soni
Customer Care Executive
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Best wishes from Homebox , we can understand your concern about scratches on your TV Cabinet , we always advise our customers while placing their orders , that they are being provided with on site delivery inspection service and you have the full right not to accept the delivery if you have any quality issues or received damage products.

Also we advise customers to record the video and take photographs during that inspection in which the whole damage and quality issues are visible in order to have an hassle free process of replacement or refunds.

So we would request you to please send us that video which you made in order to replace the unit for you.

Also we ll be checking the reports submitted by our installation team which includes photography and videography of installation of your TV Cabinet in order to verify your claims.

Note: Any false claims would not be entertained.

We would be happy to help if you need any further assistance , feel free to contact us.

Regards
Shivam Soni
Customer Care Executive
Homebox

| |