Subject: English Language Test - nina Devi
From: nina Devi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Aug 2021 10:10:09 -0400

Foreign Language
Screening Test

Name

nina Devi
/  (73958) 16382    / [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hello Mr x,

Thank you for choosing us.

As we can see you have ordered this order Xxxxx and it's a handbag.

The order is shipped already but unfortunately there is an issue with your
delivery address,hence ecomerce partner is unable to deliver the product, we are
really sorry for the inconvenience .

Kindly speak with the delivery partner if you can take the product from them
that will be highly appreciated. As your delivery address is not reachable by
the partner.

If you need further assistance kindly call/mail us.

Thank you for your patience.

Thanks and regards.

Xxxx

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
sir,

Thank you for choosing us.

As you stated you have received an defective product, the item is a smart TV
from xxxx brand, we are really sorry to know that.

We will try our best to help you out. Our installation team will come by your
address and they are going to check about the status of the product. After that
they can uninstall the product. We will try to replace the item ASAP.

Sorry for the inconvenience ones again.

Thank you for your patience.

Thanks and regards.

Xxxxx