Subject: English Language Test - Neha Jain
From: Neha Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Aug 2021 09:55:34 -0400

Foreign Language
Screening Test

Name

Neha Jain
/  (251002) 9871228919    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello,

Thanks for contacting with us. As per the details, regarding the status of your
order as i have seen you had ordered a handbag from our online store 14 days
before, your order had been shipped by us and handed over to courier company on
the same day, but as you have written the wrong address your courier is still
pending and is not received till now. For that when you receive a call from the
courier company, update your address through the call so that your order will be
delivered to you soon.

Thanks & Regards

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello,

As per the details, you had purchased a TV Cabinet last week and it has been
installed perfectly. Now you have seen some scratches on that unit, first of all
i tell you the scratches are only due to the transportation and once you
received some item it would not be returned. Still for your concern i will
replace that cabinet with a new unit only once just because you are my customer
and i have to take care or fulfill all my customers requirement and
concerns.

Thanks for contacting. We will ensure you for the same.