Subject: English Language Test - Chandan Karn
From: Chandan Karn <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Aug 2021 06:20:43 -0400

| | Foreign Language Screening Test

Name | Chandan Karn    /  (+91) 9873389551    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Thanks for reaching out.

We're sorry to hear about the inconvenience caused to you.

After a careful review of your account, we've found that the delivery address that you provided was wrong and the delivery person was unable to deliver your packet.

Could you please reconfirm the delivery address so we can deliver your packet in timely manner.

We look forward to hearing from you. Thank you for understanding.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for contacting us. We understand your concern.We'll do everything we can to help.

We're sorry to hear that there was scratches on a TV cabinet after the installation by our executive.

I understand that this isn't the experience you expect when you purchase from us.

While we understand you want a unit to be returned or get refunded, however, in accordance with our company policy, we are unable to proceed with that.

However, To make things right, we'll replace your TV cabinet with a new one within 3 working days .

We are constantly working to improve the user experience and feedback like yours help us support and educate our executive about good installation experience.

We appreciate your patience and understanding.

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