Subject: English Language Test - Sahil .
From: Sahil . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Aug 2021 03:01:52 -0400

| | Foreign Language Screening Test

Name | Sahil .    /  (+91) 8791481476    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Customer,

Thanks for choosing babyshop!!

This is to inform you that our delivery champion has tried to delivery the parcel multiple times but could not reach due to the incomplete address.

I would request you to please share your complete address else you can also update using below link: www.babyshop/courier

Best regards,
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings for the day!

We apologize for the inconvenience you faced. Your request has been forwarded to the concern department and the same will be resolved within 3-5 working day. We appreciate your patience and apologize again for the inconvenience cause regarated.

Thank you for choosing our services!

Warm Regards,
Team Hemobox

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