Subject: Fwd: Tech Support Candidate - Gaurav Sawlani
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Darpan Arora <[email-masked]>
Date: Thu, 19 Aug 2021 23:46:36 -0700 (MST)

Hi Deeksha, 

Feedback of Gaurav Sawlani : 

    * Communication Skills are Good 
    * Working with Teleperformance Jaipur as SME in Adobe Account 
    * On Notice Period, which is ending on Sep 12th 
    * Current in Hand is 24K + Variable 
    * Looking for 40% Hike 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 20, 2021, at 12:31 AM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Gaurav Sawlani 
E-mail 	[email-masked] 
Phone Number 	(91) 9782997119 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Jaipur 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Teleperformance 	Subject matter Expert 	13 Sept 	30000 
Previous Employer 1 				
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong. 

2.Make Sure the Internet Connection Works 

3.It's a good idea to test if the site you're trying to access is down for everyone, or just you. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on your Bluetooth speaker from power button. 

2. Turn on Bluetooth on your phone and search for new device(Speaker). 

3. Click on pair option to setup connection and allow the prompt for the code matching. 

4. You are ready to use your speaker as soon as you see connected on your mobile device. 
What according to you makes you a good candidate for customer service or technical support job? 	One of the most important aspect is to better understand customer issue and situation using effective probing techniques. analyzing the issue and defining the path to the resolution or troubleshooting approach. Being transparent and delivering complete information to the customer, helps in maintain customers trust over product and service. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4